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Coffee Time Links 12-27-07
The mantra: One cup of coffee. Fifteen minutes. Five great links. Check out Starbucker’s new site for Ramblings from the Glass Half-Full. Not only does it look great, but it’s got all the great...
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Coffee Time Links 1-11-08
Fifteen minutes. One cup of coffee. Five great links. CustomerOps reminds us all that there are times when "Is there anything else I can help you with" is NOT applicable! From CRM News Blog, we learn...
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Coffee Time Links 02-19-08
Fifteen minutes. One cup o’ Joe. Five great links. Our friends at Interactive Intellience have launched a website called outrageousinteractions.com in which people can post about their strange-but-true...
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Web-Based Businesses Need Customer Service Too!
My regular subscribers and readers may not be aware that I am a contributing writer on the subject of Customer Service at IowaBiz.com. Please check out this morning’s post about my experiences with a...
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Coffee Time Links 05-30-08
Fifteen minutes. One cup o’ Joe. Five great links. The other Tom Vanderwell (no relation – who knew there were two of us! We do spell our last names differently) gives his weekly review of the mortgage...
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Coffee Time Links August 8, 2008
It’s a hot, August afternoon. Time for a break and… Fifteen minutes. One cup of (iced) coffee. Five great links. For those of you who are interested in social media and/or community theatre, Ann...
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Coffee Time Links 10-02-09
The QAQnA coffee time mantra: 15 minutes, one cup of coffee, five great links. Customer Service Queues: Fair, Fast or First?Megan Cullingford: Customer Service DOES Exist!Are You Measuring the Right...
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Coffee Time Links 10-04-09
The coffee time links mantra: Fifteen minutes. One cup o' joe. Five great links. Sirona on "crap customer service" Helping employees hit their metrics Find out who's talking about you Get the most out...
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Coffee Time Links 10-08-09
The Coffee Time Links mantra: 15 minutes, 1 cup of javaaahh, 5 great links. Time to "back-shore?" One UK financial services company thinks so. Five reasons for lack of productivity Are you banning...
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Coffee Time Links 09-22-10
SQC’s Coffee Time Links mantra: 15 minutes. 1 cup of coffee. 5 great links. Top Tips To Improve Your Customer Surveys Top Tips for Internet Chat in the Call Centre Growing Business the Old-Fashioned...
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